Must funeral homes have a selection room to operate?

In Ontario, while it is not legally mandated for funeral homes to have a selection room, many do choose to incorporate one due to its benefits for families. A selection room allows grieving families to view caskets and urns in a respectful and comfortable setting, facilitating informed decision-making during a difficult time.

The absence of a legal requirement means that some funeral homes may operate successfully without this space, relying instead on alternative methods of presentation, such as catalogs or online options. However, the presence of a selection room often enhances the family's experience and can lead to a more personal and supportive atmosphere, which is crucial in providing quality customer service in funeral home operations. This practice aligns with common industry standards, even though funeral homes have the flexibility to design their services in ways that best suit their business model and client needs.