If someone requests price list information by phone, what is required?

When someone requests price list information by phone, it is essential to provide the information if requested. This practice aligns with the regulations that govern funeral services in Ontario, which emphasize transparency and accessibility in pricing. Funeral service providers are required to furnish price lists to potential customers when asked, regardless of the medium through which the request is made—be it by phone, in person, or online.

Providing price information by phone ensures that consumers have access to the necessary data to make informed choices about funeral services. It fosters an ethical and professional approach to customer service within the industry, allowing individuals and families to compare costs without the additional burden of needing to visit a funeral home physically.

The other options, such as only providing information if the person visits in person, declining to provide any information, or only sharing prices for specific items, do not meet the requirements for transparency mandated in the funeral services regulatory framework. Thus, responding to price inquiries accurately and comprehensively reflects the commitment to providing quality service and honoring the needs of those seeking information during a difficult time.