Can a fee be charged for making pre-arrangements?

In Ontario, under the Funeral, Burial and Cremation Services Act (FBCSA), charging a fee for making pre-arrangements is not permitted. This regulation is designed to ensure transparency and consumer protection in the funeral services industry. By prohibiting fees for pre-arrangements, the FBCSA aims to eliminate potential exploitation of consumers who may be vulnerable, facilitating a process that should be accessible and free from undue financial burden.

It's essential to understand that while service providers can charge for actual services rendered, the initial planning stages—where consumers are gathering information and making decisions—should not come with a charge. This encourages individuals to seek necessary end-of-life arrangements without the added pressure of fees, allowing them to make informed choices.