As of July 2021, which document must every operator ensure is available on their website?

The Consumer Information Guide must be made available on every funeral service operator's website as of July 2021. This requirement ensures that consumers have access to essential information regarding the services offered, pricing, and the rights of consumers when it comes to funeral arrangements. The guide is vital in promoting transparency within the industry, allowing individuals to make informed decisions during a difficult time.

Providing this document online is a step towards enhancing consumer protection and accessibility to information, which is particularly critical in the funeral services sector where families navigate complex emotional landscapes. Having the Consumer Information Guide readily available allows operators to establish trust with potential clients and aligns with regulatory standards aimed at accountability in the industry.